Frequently Asked Questions
How can I see prices?
Prices are shown to approved trade customers. Create an account and our team will verify it, after which prices and product downloads appear when you are signed in. You can also request a quotation for any product without an account.
How do I request a quotation?
Click Add to Project on the products you are considering, then send us your list with your project details. For a wider brief, use Get a Proposal and share drawings, mood boards or a budget. You can also email or WhatsApp us. We reply with a written quotation.
Can I visit your showroom?
Yes, by appointment. Our showroom is at 261 Waterloo Street, Singapore 180261, open Monday to Friday, 8:30–17:30 (excluding public holidays). WhatsApp +65 8043 7057 or contact us to book a visit.
What is the lead time?
Each product page shows its estimated lead time – typically 2–3, 5–6, 7–8 or 8–10 weeks from order confirmation and payment. Your confirmed lead time and delivery date are stated in your quotation. See our Shipping policy for details.
Do you have furniture in stock?
Yes. Pieces on our Ready to Deliver page are in stock in the exact finishes shown, for faster delivery. Quantities are limited.
Do you deliver and install?
We deliver and install within Singapore. For projects outside Singapore, we deliver only (installation is not included). Delivery and installation details, and any charges, are set out in your quotation.
Where can I find catalogues and product files?
Browse our Catalogues for product ranges and series. Product files on each product page are available to approved trade customers when signed in.
What is your warranty?
Our products carry a 5-year warranty against manufacturing defects. It does not cover improper use or care, normal wear and tear, or complimentary bulbs. See our Warranty page for full details and how to make a claim.
Can I return or exchange an item?
As furniture is ordered to your confirmed specification, orders are non-exchangeable and non-refundable. Please inspect items on delivery and tell us about any damage or missing parts within 3 working days, with photos. See our Exchange and Refund policy.
Will the product look exactly like the photos?
Product images may not be to scale, and colours can look different depending on photography and your screen. While we take care to provide accurate information, slight differences in colour and dimensions are acceptable. Visit our showroom or ask us for finish details if colour is critical.
How do you use my personal information?
We use your details to respond to enquiries, prepare quotations and deliver your order, and to send updates only if you agree. See our Privacy policy.