Refund policy
Orders are final
As our furniture is made or ordered to your confirmed specification, goods sold are non-exchangeable and non-refundable. We do not accept returns or exchanges for change of mind, incorrect selection, or damage caused by third parties after delivery.
Ready to Deliver pieces
Pieces from our Ready to Deliver page are sold as shown, in the finishes in stock, and are final sale.
Inspection on delivery
Please inspect all items when they are delivered. Note any visible damage or missing parts on the delivery order, and tell us within 3 working days with photos, at meraki@merakidecoration.com or WhatsApp +65 8043 7057. We will repair or replace items that arrive damaged or with manufacturing defects.
Warranty
Our products carry a 5-year warranty against manufacturing defects. Within the warranty period we will repair or replace, at no charge, any product with a defect from the manufacturing process.
The warranty does not cover:
- Damage from improper use, care, cleaning or assembly not carried out by us
- Normal wear and tear, including fabric and finish wear, fading and natural variation in materials
- Complimentary bulbs and other consumable parts
- Products moved, modified or repaired by others
Please follow the care guidance in the product manual supplied on delivery.
How to make a claim
Contact us with your order or invoice number, photos and a short description of the problem. We will arrange an inspection where needed and confirm the repair or replacement.